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Assessment and Management Tool – Determining Decision Making Ability Pocket Card

This pocket card gives the user a set of probing questions to assess the decision-making ability in older adults.

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Assessment and Management Tool – KGH Patient Experience Advisor Satisfaction Survey

Kingston General Hospital created this survey to measure the satisfaction of patient experience advisors.

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Assessment and Management Tool – Seniors as Patient Safety Advocates Survey

This 21-item self-administered survey is a companion document to the Seniors as Patient Safety Advocates presentation and is designed to assess seniors’ views about their participation in safety tasks. It can be used to evaluate interventions and training programs aimed at improving seniors’ self-advocacy skills.

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Assessment and Management Tool – Talking with Your Older Patient

The National Institute on Aging (NIA) provides tips for communicating with older patients in ways that are respectful and effective for information exchange.

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Assessment and Management Tool – Who Assesses Capacity Under What Circumstances

This guideline determines who assesses capacity and under what circumstances.

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Other – Code Plus Physical Design Components

Fraser Health (British Columbia) developed guidelines for the physical design in hospitals which focus on preserving functional ability and safety of older adults admitted to hospital. Posted to our website with permission from Fraser Health.

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Other – Family/Caregivers as Care Partners Checklist

Planetree Org created a 13-question Quality Checking Tool to support organizations in assessing the quality of their care partner program, and to help identify opportunities for strengthening the ways you partner with family members to deliver optimal patient care.

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Other – KGH Patient and Family Led Feedback Forums

Kingston General Hospital created this information pamphlet for healthcare providers on how to set up a patient and family led feedback forum.

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Other – KGH Patient and Family-Centred Care

Kingston General Hospital created this patient and family-centred care information pamphlet for healthcare providers.

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Other – KGH Patient Experience Advisor Pamphlet

Kingston General Hospital created this information pamphlet on becoming a patient experience advisor.

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Other – KGH Patient Experience Advisors

Kingston General Hospital created this handbook for their patient experience advisors.

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Other – KGH Patient-Centred Leadership: Briefing Notes

Kingston General hospital created this guide and template for creating committee briefing notes, with a patient-centred focus.

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Other – KGH Patient-Centred Leadership: Committee/Council Participants

Kingston General hospital created this information pamphlet for healthcare providers on applying the principles of patient-centredness as a committee member.

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Other – KGH Patient-Centred Leadership: Decision Making

Kingston General hospital created this information pamphlet for healthcare providers on the use of the Accountability for Reasonableness tool (A4R) – a framework that supports fair priority setting and principle based decision making.

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Other – KGH Patient-Centred Leadership: Effective Meetings

Kingston General hospital created this guide for preparing for and conducting meetings in a way that demonstrates patient-centred leadership.

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Other – KGH Policies for Supporting Patient and Family Centred Care

Kingston General Hospital created a document to illustrate how to use patient and family-centred language in policies.

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Other – RNAO’s Cultural Diversity

The RNAO developed this learning package for nurses to understand cultural competence as it relates to the workplace and workforce.

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Other – RNAO’s Person-and-Family-Centred Care

The RNAO developed this learning package to help nurses and other healthcare providers acquire the knowledge and skills necessary to become more adept at practicing person- and family-centred care.

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Other – sfCare Framework Handout

This printable handout contains the goal of the sfCare Framework, 7 guiding principles, 5 domains, and 31 statements. Print to 11 x 17 paper and fold.

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Other – The sfCare Getting Started Toolkit

The Senior Friendly Care (sfCare) Getting Started Toolkit is a companion resource to the sfCare Framework. It helps your healthcare organization assess where they are on their sfCare journey, and provides practical resources for implementing real change. The toolkit comprises: a self-assessment tool, implementation resources, and training modules for executives and staff.

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Patient Resource – Advance Care Planning Terms

This pamphlet explains the most commonly used terms in advance care planning.

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Patient Resource – Elder Abuse Toolkit (Gov’t of Ontario)

The Ministry of Seniors Affairs has created an easy to use toolkit of resources on the topic of elder abuse, including a senior’s safety hotline.

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Patient Resource – Hospital Discharge Guide (CIHR)

The Canadian Institutes of Health Research (CIHR) developed this guide to help older adults and their family participate in planning their discharge home and to make the transition from hospital a safe one.

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Patient Resource – Questions to ask Doctors about Patient-Centred Care

Planetree Org created a checklist of 20 questions that patients and family members can ask their doctor to better understand opportunities for partnership.

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Patient Resource – Questions to ask Hospital about Patient-Centred Care

Planetree Org created a checklist of 20 questions that patients and family members can ask the care team at the hospital to better understand opportunities for partnership.

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Patient Resource – Talking with Your Doctor

The National Institute on Aging (NIA) provides tips for older people on how to communicate with their doctor.

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Presentation – “Senior Friendly Care – How to get started no matter where you’re starting from” Webinar

Click here for a recording of the presentation. This webinar was presented on June 27, 2018 by Dr. Barbara Liu, M.D., FRCP(C), FRCP(Edin), Executive Director, RGP of Toronto, and Associate Professor of Medicine, University of Toronto, and Wendy Zeh, R.N., Project & Quality Manager, RGP of Toronto. This presentation introduces the Senior Friendly Care Getting Started Toolkit, which is a companion resource to the sfCare Framework. It provides practical resources for assessing where you are on the sfCare journey and for implementing real change.

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Presentation – A Regional Approach to SFH at QCH

This presentation provides an overview of the approach to implementing the SFH strategy across the Ottawa region.

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Presentation – Clinical Screening in the Geriatric Population Webinar

Click here for a recording of the presentation. This webinar presented in July 2018 by Dr. Katherine Krause (PGY5) and Dr. Mauli Mehta (PGY5), Geriatric Medicine, University of Toronto explores screening and triage in geriatric medicine, and the evidence behind screening for MCI and dementia in the geriatric population.

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Presentation – Dementia Friendly Hospitals

Click here for a recording of the presentation. This presentation in March 2017 by Professor June Andrews provides practical information on how to make hospitals dementia-friendly.

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Presentation – Essentials to Consider in a Patient Engagement Initiative Webinar

Click here for a recording of the presentation. This webinar presented in Jan 2017 by the Change Foundation provides 15 tips for patient engagement.

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Presentation – Geriatric Care at the Intersection of Medicine and Architecture Webinar

This webinar presented in February 2018 by Dr. Diana Anderson, MD, M. Arch, Healthcare Architect, explores how the knowledge of geriatric medicine and physical environmental design can be used to create spaces which influence the overall well-being of patients, families, and healthcare professionals.

 

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Presentation – Global Evidence for Preventing and Managing Delirium

This presentation provides an overview of global best practices for preventing and managing delirium

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Click here for a recording of the presentation. This webinar presented in Feb 2017 by Judith Wahl (Lawyer), Dr. Jeff Myers (Physician), and Julie Darnay (Educator) provides helpful advice on health care consent and advance care planning.

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Presentation – IMPACT Clinic (SHSC)

This presentation provides information on the IMPACT Clinic, which is a comprehensive interprofessional team dedicated to improve chronic disease management in older adults.

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Presentation – Introduction Slides for sfCare Framework + Getting Started Toolkit

Reference slides with speaking notes that can be used or adapted to introduce various stakeholders to the sfCare Framework and the sfCare Getting Started Toolkit.

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Presentation – Introduction to sfCare – A primer for executives

Click here for a recording of the presentation. This 5-minute training module provides healthcare executives with basic information, such as what senior friendly care is, why it’s important, the needs of older adults, and how they can assess and support their organization in the delivery of senior friendly care.

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Presentation – Introduction to sfCare – Top Tips for All Staff

Click here for a recording of the presentation. This 5-minute training module provides clinical and non-clinical staff with basic information, such as what senior friendly care is, why it’s important, the needs of older adults, and what they can do to make a difference.

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Presentation – Introduction to the sfCare Framework Webinar

Click here for the recording of the presentation. The slides for the webinar presented in Nov 2017 by Dr. Barbara Liu and Ada Tsang which provides an overview of the sfCare Framework.

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Presentation – Make Patient Time the Most Important Currency Webinar

Click here for a recording of the presentation. The slides for the webinar presented in Oct 2017 by Professor Brian Dolan (UK) which explores ways to improve the quality of care for hospitalized patients, including the grass roots initiative #endPJParalysis which is spreading globally

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Presentation – Releasing Time to Care Initiative at SJHC

This presentation provides an overview of the implementation of the Releasing Time to Care initiative at St. Joseph’s Health Centre

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Presentation – Senior-Sensitive Teamwork

This presentation by Dr. David Ryan provides practical approaches to senior-sensitive communications and community-based teamwork.

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Presentation – Seniors as Patient Safety Advocates

This presentation provides tips and tools for empowering seniors as patient safety advocates.

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Report – Patient Engagement Lessons from the PANORAMA Project

The Change Foundation created this report, which provides recommendations and tips for patient engagement.

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Report – sfCare Framework

A report describing the Senior Friendly Care Framework.

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Looking for more?

If you are looking for a resource that we don’t have listed here, please contact us.

For older adults and their family and caregivers who are looking for information about community services and programs including health and wellness, estate and advanced care planning, housing, finances, and transportation, we recommend the Ontario Government’s website Information for Seniors.

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