Webinar – Oct 26, 2018, 12-1pm

The LHIN Home & Community Care Experience Surveys – A collaboration with the LHINs, HQO, and HSSOntario, by Dr. Gail Dobell and Kathryn McColloch

About This Webinar:

Ontario’s 14 Local Health Integration Networks (LHINs), in collaboration with Health Quality Ontario (HQO) and Health Shared Services Ontario (HSSOntario), are working on a project to improve the measurement of client and caregiver experience for home and community-based care.

Two new surveys are being developed to reflect what is meaningful to clients and caregivers. One survey will focus on client experience, and the other on caregiver experience.

This presentation will focus on the approach to the development of the two surveys and on the project’s progress to date.

About the Presenters:

Dr. Gail Dobell is the Director of Performance Measurement at Health Quality Ontario (HQO). In this role, she leads indicator development, selection, and analysis, as well as benchmarking projects across all healthcare sectors. Previously, Dr. Dobell served as Principal Investigator for various measurement projects, including the Integrated Care Satisfaction Measurement project and a California HealthCare and Archstone Foundation-funded project. She was also an Agency for Health Care Research and Quality research fellow at the Institute for Health Policy Studies, UCSF, and has served on numerous health system and sector-specific working groups and committees.

Kathryn McColloch is Vice President, Care Innovations & Planning at Health Shared Services Ontario. She brings a breadth of expertise to HSSO, having worked collaboratively across the health care system with LHINs, hospitals, Home and Community Care, and other health partners. Prior to joining HSSO, she was Vice President at the Ontario Association of Community Care Access Centres (OACCAC). Previously Kathryn was part of the team that developed the Local Health System Integration Act, 2006, for the Ministry of Health and Long Term. Following the passage of that legislation, she joined the LHIN Liaison Branch – first as manager, later as Director. She also served as interim Assistant Deputy Minister in the Health System Accountability and Performance Division at MOHLTC.